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  • How do I track my item?

    Track & Trace To track your item, you will be sent a unique tracking ID via e-mail upon your orders dispatch confirmation. For ParcelForce tracking numbers https://www.parcelforce.com/track-trace For DPD tracking numbers https://www.dpd.co.uk...
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  • How long does it take for my item to be delivered?

    Delivery Times Although we try our best to make sure all of our UK orders arrive next day, sometimes this is not possible. UK Mainland All items are shipped the same day if ordered before 3pm for delivery the next working day. Northern Ireland &am...
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  • Can I Collect or Purchase my item in Store?

    Collect in Store? Yes! Our store is open 10am-5pm Mon-Fri and you are completely free to collect your item from our front desk. You are also free to attend appointment-free to browse and play with any products before you decide to purchase. Coronavirus ...
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  • How much is delivery to my area?

    Delivery Rates UK Mainland Order less than £50 - £3.50 Order more than £50 - £5.99 Order more than £150 - FREE Delivery Northern Ireland & Offshore Islands Delivery £8.98 Inc VAT. European Union Delivery Please refer to the checkout for your...
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  • Coronavirus Information

    Coronavirus Information In light of the current public-health crisis, we would like to assure you that we are doing all we can to maintain the safety of our customers and colleagues across the UK. As the situation develops and official advice is amen...
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  • Ordering Information

    How can I check the status of my order? Once you have logged into 'My Account' you will be greeted with your most recent orders. Each of your orders will show the current status. Order received - Your order has been received by us and is awaiting proc...
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  • Pre-Ordering an item

    If I place an order for an out of stock item, when do you take the payment? Payment for the item on back-order will be taken immediately upon ordering the goods in order to reserve your item. Refunds are available immediately by getting in-touch with the...
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  • Finance Options

    Do you offer finance? Unfortunately we are not currently offering finance options to customers.
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  • Amending / Cancelling an Order

    How do I amend my Order? Unfortunately you are not currently able to change your order via 'My Account'. If you wish to change an item on your order for something else or you need to amend the delivery details, you will need to contact our customer servi...
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  • Check the status of an Order

    How can I check the status of my order? Once you have logged into 'My Account' you will be greeted with your most recent orders. Each of your orders will show the current status. Order received - Your order has been received by us and is awaiting proc...
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  • Vouchers & Promotions

    Vouchers Coupon Codes cannot be used in conjunction with any other discount, deal or offer. Only one coupon code can be used per order and Coupon Codes by default will only be valid for 1 year. Lencarta reserves the right to retract Coupon Cod...
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  • Service & Student Discounts

    Students/Academic Lencarta does offer discounts for students and academic staff. Simply fill in the form found HERE. The current discount rate is 10% off all items excluding refurbished products. Discounts cannot be used in conjunction with any other vou...
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  • Lencarta's Price Match Guarantee

    Does Lencarta Price Match? Yes! We actively encourage price matching against our competitors with our lowest-price promise. Should you find a price lower than ours on exactly the same item or kit, we guarantee* we will match or beat that price. Simply ge...
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  • General Information

    What does the Grading system mean? A Grade - Refurbished Grade A is the very best quality that you could reasonably expect frm a refurbished item. Grade A refurbished devices are in near-mint condition, they will be at an excellent cosmetic level and wil...
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  • Do you Purchase / Part-Exchange Old Equipment?

    Does Lencarta Purchase Old Equipment? Unfortunately, Lencarta does not offer a part-exchange or buy-back scheme, neither do we purchase old, used equipment at this time.
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  • Returning an Item for a Refund

    What is the Returns Policy? For all returns policy information, please refer HERE for the full outline. In brief, unless the item is damaged or not working in any way, you are liable for returning the item to us within 30 days. When will my Refund be...
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  • Receiving a Faulty Product

    What is the Warranty on my Item? You can find all of the warranty information on your item HERE. However, in brief the details are below; Lencarta - 3 Years Godox - 2 years FeiyuTech - 2 Years Visico -  2 Years Life of Photo - 1 Year Hakutatz - ...
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  • Repair Service

    How do I return my item for Repair? Here at Lencarta, we boast our very own in-house repair centre right here in the United Kingdom! This is manned by factory-trained technicians and officially sanctioned by the manufacturers themselves - including Godox...
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  • How do I find my Invoice?

    I would like to obtain a copy of my receipt If you require a copy of your sales receipt, these are available to download and print directly from your account.  At the top of our website, if you can click the 'My Account' link and then log in using your r...
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  • How do I Factory Reset my Product?

    How do I factory Reset my Godox Product? -Triggers- X1T Trigger - Press and hold the CH button whilst switching the trigger on to reset to everything back default settings. XPro Trigger - Press and Hold the two buttons labelled -RST- button until the w...
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  • How do I control my X1T, X2T or XPro via the GodoxPhoto App?

    How do I factory Reset my Godox Product? X2T - Simply turn the Bluetooth setting to ON and connect to the smartphone device of your chosing. X1T - Long press the CH button on the transmitter to enter C.Fn custom setting (please refer to official site’s ...
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  • How do I set my X1T / X1R's Wireless ID?

    How do I set my X1T's Wireless ID? Press and Hold the CH button on the transmitter for 3 seconds to enter C.Fn custom functions menu. X1T-C:- Scroll to Fn-10, and Press the “GR” button to select the wireless ID, turn the select dial to set X1T-N:- Scro...
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  • Why is my Wireless Trigger not connecting to my flash?

    Why am I unable to connect my flash to my wireless Godox trigger? 1. Signal Interference Interference from an external RF signals in the vicinity of your shooting environment (e.g. wireless base station, 2.4GHz Wi-Fi routers, Bluetooth, etc.) Change yo...
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  • I have an 'E' Code displayed on my flash!

    What do I do if I have an E1, E2, E3... Errors on my Flash? Some error codes can be resolved by either restarting your device (i.e. switching it off and then back on again), or by switching the device of and allowing it to cool for a few minutes (we usua...
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  • How do I set rear curtain sync with my Godox Trigger?

    How to set rear curtain sync X1T-C (Canon version), set it to rear curtain sync on the transmitter. Rear curtain sync will only work at shutter speeds between 1/30 – 30 seconds. Rear-Curtain sync does not work at shutter speed faster than 1/30 of a secon...
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  • How do I enter 0-30m mode on my trigger?

    How do I enter 0-30m mode for shooting close proximity shots? On the X1T trigger, please update to the latest firmware. To enter 0-30m mode on the X1T Trigger, Press and Hold the Test button whilst turning on.  Hold test button until the flash ready ind...
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  • Why is my trigger under/over exposing occasionally?

    Why is my trigger over/under exposing every now and then? If you are using TTL mode, the wrong exposure sometimes occurs because the wrong pre-flash output or no pre-flash did not fire. Please check with the solution for Misfiring for more details.
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  • AF-Assist Beam issues on triggers

    My trigger is having AF-assist beam issues on the Nikon version. For some unknown reason, Nikon cameras seem to have trouble focusing when using flash’s AF-assist beam of third-party flash brands. The solution is to use the AF-assist beam on camera itsel...
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  • Why can I not see power adjustments on my Nikon Flashgun using an X1R?

    Why is my receiver not showing power adjustments? This is because Nikon cameras do not send mode or output value instructions through camera’s hot shoe, so the speedlight’s power cannot be set by camera. Currently, the only solution is to use the flash’s...
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  • Will the Godox X1R work with 'X'

    Will my X1R receiver work with 'X' The Godox X1R receiving system is an incredible piece of kit that allows full compatibility across third-party flashguns. Those are listed below: Compatible Flashgun Makes Canon Nikon Sony Fujifilm Tested wi...
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  • X1T, X2T, XPro Continuous Shooting Mode Slowing Issues

    Why is my flash speed slowing down when using Continuous shooting mode? Please set any unused group to OFF and switch group in use to Manual mode. TTL mode needs time to perform a pre-flash which can considerably slow down the rate of fire form the flash...
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  • Why is my HSS not working on my trigger?

    Why is my camera reverting back to a lower shutter speed when a trigger is attached? This can be for a few reasons. Firstly, the trigger has poor contact on the hotshoe - Please make sure the trigger is fitted correctly and the hotshoe is clean. Second...
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  • Why can I not use HSS and Continuous Shooting mode Simultaneously?

    Why can I not use high-speed sync and my cameras continuous shooting mode at the same time? As in high-speed sync and stroboscopic flash consumes more power than it does in normal single flash mode. Having the ability to activate both modes at the same t...
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  • Why is my trigger always going into sleep mode? Can I avoid this?

    Why does my trigger go to sleep? As the transmitter can be woken-up by half-pressing the shutter-button when it is mounted to the camera, so there is no need to set non-sleep mode. It is worth mentioning at this point that the flash trigger won’t enter s...
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  • Why is the AF-assist beam not working on my Sony model?

    Why is my AF-assist beam not working on my Sony V860ii, X1T, X2T, XPro? The ON/OFF AF-assist light is controlled by camera’s programme through its hot shoe. on Sony cameras, only the DSLRs/SLT cameras  (e.g.a99, a9) can send the focusing signals to the c...
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  • Why won't the TTL Flash Exposure Compensation show up on the flashes display when adjusted from the trigger?

    Why won't the TTL Flash Exposure Compensation show? Although the flash Exposure doesn’t display on the flash, the flash exposure should still reflect what has been set on the trigger itself. For example, if you set your FEC to +1 stop on your trigger, th...
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  • I get banding in my images when using the V860ii-Sony in High-Speed Sync

    Why am I getting banding? This is due to the internals of your Sony camera. Simply set the electronic front curtain on camera’s setting menu to off (also suit to Interchangeable Lens Digital Camera).
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  • Why won't my Nikon camera let me exceed my camera's sync speed with a Godox trigger?

    Is there something wrong with my camera sync speed? Taking the Nikon D810 as an example. Go into the C.Fn custom function menu on your camera, then go to menu>>bracket/firing>>flash sync speed>>1/250s (auto FP) and set to auto FP on the...
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  • My V860ii's focus is locked to 14mm?

    Why can I not adjust the focus? This is usually cause by your Speedlite’s Wide-Angle diffuser not being properly inserted. Try pulling out the Wide-angle diffuser and re-inserting it until it clicks into place. This should resolve your problem
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  • My speedlight will not change with the camera's zoom?

    Why can I not change the zoom? Check whether the zoom on the camera flash displays and “A” or and “M” icon. An “A” icon means that it will automatically zoom with your lens. If you see the “M” icon which means “Manual Zoom”. To come out of Manual Zoom mo...
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  • My Speedlight does not display the zoom or displays double dashed lines? (--)

    Why is my flash displaying double dashed lines or no zoom? The Zoom Function only works when the flash is pointed forwards. If the flash head is tilted or rotated, the Zoom cannot be adjusted.
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  • Why does the speedlight fire multiple times on TTL mode?

    Why does my speedlight fire multiple times on TTL mode? TTL mode uses one pre-flash (to work out the requires exposure) and one main flash sometimes, so check whether the camera opened the IGBT function is demanded. The flash will get an extra firing exc...
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  • Is it possible to remotely control my flashes modelling lamp?

    Can I remote control my modelling lamp? You can switch the modelling lamp on or off, but you cannot control the power of the mode. To do so with the X1T, Double click “CH” button (The Flash and the trigger both need to be set to the same channel for this...
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  • AD200's screen is unresponsive but on?

    Why is the screen unresponsive and just showing "Flash"? This usually means that there is no head connected to the flash. Please check to see if the AD200 or AD200Pro's head is properly connected. If you are using the AD200/Pro LED head, please update AD...
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  • How do i Factory Reset my Product?

    How do I factory reset my Gimbal? Fortunately, all FeiyuTech gimbals can be reset in the same way. As the gimbal is turning on, simply hold down the shutter/record button and trigger at the same time to completely reset your gimbal back to it's original ...
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  • Why is my FeiyuTech gimbal spinning uncontrollably?

    Why is my gimbal spinning out of control? This can be due to various factors: 1) Please make sure your device is attached before turning the gimbal on. If it is not, this can cause the gimbal to spin as it tries to work out the correct amount of power n...
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  • Why is my gimbal not even on the horizon?

    Why is my gimbal not even on the horizon? If your gimbal is not perfectly flat after turning it on or slowly goes to one side, this could be because the gimbal is not correctly balanced and it's weight is too heavy on one side. Alternatively, this could ...
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  • Why can I not connect my Smartphone device to my gimbal?

    Why is my FeiyuTech gimbal not connecting to my device? Bluetooth is a widely used feature across various consumer electronics devices. Please make sure when connecting your gimbal to your smartphone, no other Bluetooth device is actively seeking a conne...
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  • Help! My DSLR / Action Camera won't connect to the gimbal!

    Why is my camera device not connecting to the gimbal? The camera itself does not connect to the gimbal wirelessly. If you wish this to be the case, you must connect via a sync lead where applicable. The camera must connect to your smartphone device first...
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  • Why is the FeiyuON App not accepting my GoPro's password?

    Why can I not connect my GoPro to the FeiyuON App? To connect your smartphone and GoPro device, you must download the third-party GoPro app first and connect via that app. With the app still running in the background, you can then connect via FeiyuON and...
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  • Help! My gimbal is in another language?

    My gimbal is not in the language I require it to be? Why? If your gimbal was not purchased from Lencarta or another official distributor but a grey-market importer and is not in the official language you require it to be - unfortunately it will require r...
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  • Are FeiyuTech gimbals waterproof?

    Is my gimbal waterproof? The following gimbals are classed as waterproof in Fresh water up to 1 metre; WG2 The following gimbals are classed as splash-proof with Fresh water. WG2X G6Max G6Plus AK2000 AK2000C AK2000S AK4000 AK4500 SPG2 V...
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  • Why is my gimbal drifting off-centre?

    Why is my gimbal drifting? If your gimbal is drifting as you turn corners or simply move forward, this could be because of the following reasons. 1) Your gimbal is not correctly balanced and is heavy on one side. When your gimbal turns a corner, it cann...
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  • Should I set the motor-strength myself?

    Should I set the motor-strength? Setting the motor-strength within the options is an incredibly advanced feature and should only be touched should you be a professional with gimbals. Setting the strength high will not mean the gimbal will move faster - i...
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  • My follow focus is making a noise / not working?

    Why is my follow focus making a noise? If your follow-focus is making a noise, this could be because it is not correctly applied and and is straining. Please make sure your lens can freely move and that the belt is correctly applied the right way. Can...
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  • Is my DSLR / Mirrorless Camera compatible with 'X' FeiyuTech Gimbal

    Compatible Digital SLR Camera list My camera is not listed, why? If your camera is not listed below, it does not mean the gimbal is not compatible to work or be held with the gimbal. It simply means that your camera has not been officially tested and/or ...
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  • Is my Action Camera compatible with 'X' FeiyuTech Gimbal

    Compatible Action Camera list My camera is not listed, why? If your camera is not listed below, it does not mean the gimbal is not compatible to work or be held with the gimbal. It simply means that your camera has not been officially tested and/or will ...
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  • Godox Firmware Updates

    Where can I download the latest Godox firmware for my product using Microsoft Windows Although all of our products come with the latest firmware where possible, we understand you may need to re-install or update it over time. To do this on Microsoft Wind...
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  • FeiyuTech Firmware Updates

    Where can I find out my gimbals latest firmware version? You can find out the guide on how to check your gimbals firmware version HERE. How do I install my firmware via BlueTooth? To install your firmware via BlueTooth, simply download the FeiyuON Ap...
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  • Where do I find my latest Godox product Version

    How do I check the latest Firmware Version of my Godox Product? -Triggers- X1T Trigger - To check your current Firmware Version, press and hold the “MODE” button whilst turning on the transmitter. X1R Receiver -  To check your current Firmware Version,...
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  • Where do I find my latest FeiyuTech Product Version

    How do I check the latest Firmware Version of my FeiyuTech Product All FeiyuTech gimbals from 2016 onwards may have their firmware version checked via the FeiyuON App. Alternatively, simply hold the power button and the trigger at the rear to see your fi...
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  • Where can I find a digital manual for my product?

    Digital Manuals You can find all of our product manuals digitally uploaded new and old HERE.
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  • Find more help...

    What do you wish to contact us us about? Placing an Order Delayed Delivery Repairs Returning an Item Opening Hours Monday - 10am - 5pm Tuesday -  10am - 5pm Wednesday - 10am - 5pm Thursday - 10am - 5pm Friday - 10am - 5pm Saturday - CLO...
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