COVID-19 UPDATE: We have put a number of precautionary steps in place to protect both staff and the service we provide to our customers. Orders will be dispatched and customer support lines are open. Please note we are closed for warehouse pickups to members of the general public. Please click here for up to date shipping information.
Lencarta In House Repair Centre
At Lencarta, we know how important it is to provide the best after care and customer service. That is why we are proud to boast our very own in-house UK repair centre that is available to anyone needing a repair.
All repairs carried out by us are worked on by factory trained technicians who have years of experience working with our products and the brands that we sell. Each repair item goes through numerous checks before it is ready to go back to you.
If you are not a customer of Lencarta or if your warranty has expired, that's absolutely no problem! We will still offer our services and continue to support any items that can be repaired by us including discontinued products subject to parts availability.
Any item that is outside of warranty will receive a quote free of charge before any work is carried out.
Online Tracking and Dashboard Service
All repairs can be tracked using a dedicated online tracking service. Once your item arrives with us, our technicians will book your item into the system so that you can track the progress of your repair. From here you can view the status, talk to the technicians, approve any work that may be about to take place and even pay any invoices. It's as easy as that.
UK-Based Repair Centre
We know how delicate some of the products our customers deal with are, which is why we are proud to have our repair center located right here in the United Kingdom! That way you don't have to risk sending any of your items out of the country and we will make sure it is well and truly looked after when it arrives with us. We will also ensure your item is dispatched as safely as possible too.
In the unlikely event your item does need to be repaired by ourselves, simply fill in the repair form at the bottom of this page and send your items to the following address. We always recommend any items returned to us are sent via a TRACKED shipping service as we are not responsible for the item until we have received it. For your safety and ours, a proof of delivery is always recommended.
Lencarta Repair Centre
Unit 3a Mohair Mills
Bradford, West Yorkshire
BD3 9TR, United Kingdom
How Long Will My Repair Take?
We always try out best to keep our turn around times as low as possible for all items returned to us. This can sometimes be as quick as the item arriving with us and going back out the door the same day! However, we aim to get your repair fully fixed within 1 week. In the unlikely event that we do not have the parts required for your repair, this may be extended, due to the unique parts having to be ordered directly from the factory.
If the item you are planning to return to us is within warranty you will only need to pay for the shipping to our repair center.
Once everything has been repaired we will ship this back to you on a next working day service free of charge! If you are no longer covered by our warranty, you will be fully responsible for the dispatch and return delivery costs.
I am not a Lencarta Customer/I am outside of my warranty. How much will my repair cost?
Here at Lencarta, we will always do our best to keep our prices as realistic and as low as possible. We offer a completely free, no obligation quote for any repairs before any work on the unit begins.
As much as we would like to give an exact answer into how much the repair will cost, we unfortunately cannot until the unit has been thoroughly inspected. If you would like a rough estimate, please do give us a call and you will be forwarded on to one of our technicians who will do their best to estimate a cost for you.
What Items do I need to Return?
When returning your item for repair, it is always recommended you return everything as safely as possible. Anything you feel is necessary to replicate the issue you are experiencing is absolutely essential. If you are returning a studio flash, we recommend that you leave the modelling lamp out of the package as these often break during transit.
If you are at all unsure about what needs sending back, don't hesitate to get in touch.