Frequently Asked Questions

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What happens if my flash head stops working
Anonymous
  • If anything should go wrong with your equipment you can return it to us for repair. If you've bought it from us in the last 3 years it will be repaired for free, and if we can't fix it we'll replace it with either the same model or a model which is equal to or better. If the item is no longer covered by warranty, the repairs will be done at cost. We cannot quote what the cost of repair will be until our technicians have had a look. A quote will be given before any repairs are carried out.

    Our repair technicians are factory trained, to ensure your equipment will be repaired to the highest standard. All our repairs are carried out at our warehouse is the UK, so there's no expensive postage to send it back to China, or the long wait. Most repairs are complete within 1-2 days - we understand that being without your equipment can greatly effect you or your business. Please not that some repairs do take longer, if the issue is more complicated. We will keep you informed throughout the whole process, and our support team are always on hand (during working hours) if you have any questions. 


    Lencarta Support
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What aftersales service do you provide?
Anonymous
  • All Lencarta products come with a 3 year manufacturer's return to base warranty. Modelling lamps are considered to be consumable items and are excluded from warranty. Batteries and flash tubes have a limited warranty of 6 months. After the warranty expires, we continue to service Lencarta products for a nominal fee. Our service centre is based in the UK.

    All our products are supplied with a "30-day cooling off period", within which customers can return the purchased goods for full refund. Goods returned for refund must be delivered to us not later than 30 days after delivery of the order and must be returned in their original packaging and both the goods and the packaging must be in new, unused and unmarked condition. Goods are accepted Monday - Friday except during normal working hours, Bank Holiday excepted.

    Lencarta Support
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It all sounds too good to be true. What's the catch?
Anonymous
  • We never compromise on quality and service. Most of our products are sold directly from our website, which means that our products come directly from the factory to you. We don't have massive overheads nor dealer mark-ups; all those savings are passed on to you.

    Lencarta Support
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Are spare parts available if I need them one day?
Anonymous
  • Of course. We stock a full range of Lencarta spare parts, from the largest light stands, to flash tubes, bulbs and right down to the smallest fuse. Spare parts can be ordered from us directly.

    Lencarta Support
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The quality looks good. But what about the inside?
Anonymous
  • We are glad you asked. Lencarta lighting units use only the best components. Performance-critical flash tubes and capacitors are made in Germany and Japan by some of the world's largest and most reliable manufacturers. Likewise other parts are engineered with precision to top standards. Many key components are simply the best around in non-military options. Quality is a top priority at Lencarta.

    Lencarta Support
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How long do the flash tubes last?
Anonymous
  • Each flash tube is designed to withstand at least 50,000 full-power flashes without deterioration in performance, but typically last much longer. Spare flash tubes are available and simply plug in (no need to return the unit for repair).

    Lencarta Support
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I've heard that some flash units carry too much trigger voltage
Anonymous
  • Our lighting equipment has a low 5v trigger voltage - safe for all cameras. By using the Lencarta Wavesync wireless radio flash trigger, trigger voltage is reduced even further to an insignificant amount.

    Lencarta Support
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I need the equipment urgently. How fast can you deliver?
Anonymous
  • We deliver using a next day courier service. As long as we receive your order by 15:30, delivery is usually next working day to all Mainland UK destinations.

    Lencarta Support
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I am VAT registered in another EU country. Can I buy without paying UK VAT?
Anonymous
  • Yes, we just need to verify your VAT number, and then transfer your account to our EU Exempt section. Please contact us by email.

    Lencarta Support
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We are buying for business. Do you provide VAT invoice?
Anonymous
  • Yes, we provide full VAT invoice with every order and you will receive it by email as soon as you have placed your order. All prices shown are inclusive of VAT, the final checkout has shows how much VAT was included.

    Lencarta Support
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What are your Return Policies?
Anonymous
    • Returned goods must be received by us within 30 days beginning with the day on which the goods are delivered
    • We recommend that you send your returns to us using a carrier who can give us a proof of delivery as, until the parcel reaches us, it is your responsibility.
    • Goods and packaging must be as new.
    • You are responsible for the return shipping charges if you are returning items because you have changed your mind. The actual cost of shipping the order to you will be deducted from the refund
    • Refunds are usually processed within a few days of us receiving the goods back. Please allow a further week for the amount to show on your account. We will refund you by the same method as payment (i.e. same card, Paypal)
    • If you think the item your received is faulty or have any other questions please get in touch with our support team via email or give us a call.
    • Goods returned for refund must be accompanied by this form
    Lencarta Support
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Is my camera compatible with Lencarta lighting products?
Anonymous
  • Lencarta studio flash equipment are compatible with all post 1970 film and digital SLR cameras. A compact camera which has on-board hotshoe or PC-sync socket is also compatible. However, some Sony/Minolta cameras have a non-standard hotshoe and an adapter will be needed to allow these cameras to operate with a radio trigger.

    Lencarta Support
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How much power do I need?
Anonymous
  • This depends on the type of photography you do and the size of your studio space. If you're doing simple portraits with softboxes or umbrellas in a normal sized living room then you'll need much less power than if you're shooting in a large space or if you're using any of the more creative lighting tools, such as honeycombs, that 'eat' a lot of light. Modern digital cameras produce pretty good results if the ISO setting is increased, so if you ever find yourself needing more power you can always double the ISO from say 100 to 200 (or from 200 to 400) which in effect will double the power of your lights.

    Lencarta Support
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