Free Delivery on Order Over £150
- Free delivery on all orders over £150 to mainland Great Britain.
- Orders to Northern Ireland, Scottish Highlands and UK offshore islands are eligible for free 2 day delivery.
- Orders outside the mainland UK will incur standard charges.
How long will it take for my order to get here?
Exact delivery time can vary. For mainland GB destinations (excluding remote parts of the Scottish Highlands) the delivery date nine times out of ten is the next working day. For both the UK and abroad, we dispatch via Parcelforce for larger items, and Royal Mail for smaller items. We will occasionally use other courier services however for most part of the UK they will also be on a next day service.
What is your daily cut off time for for next working day delivery?
Our standard cut off time for orders to be dispatched is 15:00 every weekday. Orders placed over the weekend or on public holidays will be sent out on the next working day.
Am I eligible for next day delivery?
As standard all products are dispatched on a next working day service. Next day deliveries are usually sent via ParcelForce Express 24 or Royal Mail 24. There are some very rare occasions where our customers don't receive their products on the next working day, the first thing we recommend is check your tracking code on the couriers website. If there are any further issues please get in touch with us and we'll do everything possible to get your order to you as soon as possible.
How much will I be charged?
We charge a flat shipping rate for orders being shipped to the UK mainland. Outside of the UK mainland shipping rates are subject to size, weight and location.
UK Mainland Rates
- For orders under £50.00 - £3.50
- For orders over £50.00 - £5.99
- For orders over £150.00 - FREE
Europe and Beyond
For other countries such as France, Germany, The Netherlands, there is no flat rate, and depends on the size weight and destination of your order if you have any queries before you place your order, feel free to ring our Customer Helpline on (+44)1274 678842
Where's my stuff?
All of our Parcelforce parcels are tracked throughout the shipping process. In the unlikely event where your parcel seems to be taking a while, please contact us and we can investigate the matter further. Before calling please bear in mind that courier companies don't often deliver on weekends unless requested and don't work over bank holidays. You can call our Customer Helpline on (+44)1274 678842
My parcel has arrived damaged
We do apologise that your items have arrived damaged. We will always send you brand new stock, unless you've been made aware you're purchasing ex-demo/refurbished equipment. If this is the case, please call us on (+44)1274 678842 so that we can work together to try and fix the situation. We would never knowingly send you faulty/damaged goods. If the item appears to have been damaged by the courier please take and send us pictures of the item and the box it was sent in for our records.
Why haven't I received everything I ordered?
If part of your order includes a product that is out of stock, sometimes we may part fulfil it, and mark your packing slip as "*To Follow" this means as soon as we receive the stock we'll dispatch it straight to you. If you are ordering an item which is out of stock and you would like us to hold the whole order until everything is in stock please get in touch.
If you feel something may have been forgotten, please feel free to contact our Customer Helpline on (+44)1274 678842