How long will it take for my order to get here?
Exact delivery time can vary. For UK mainland destinations (excluding the Scottish Highlands) the delivery date nine times out of ten is the next working day. We use Parcelforce as our courier for larger items, and the Royal Mail 24 for smaller items. We use Parcelforce for both UK and abroad. We will occasionally use other courier services however they will also be on a next day service
Am I eligible for next day delivery?
As standard all Lencarta/Godox products are dispatched on a next day service. Cut off time for Next Day Delivery is 15:30 Monday to Friday.
How much will I be charged
We charge a flat shipping rate for orders being shipped to the UK mainland. Outside of the UK mainland shipping rates are subject to size, weight and location.
UK Mainland Rates
For orders under £50.00 - £2.99
For orders over £50.00 - £4.99
Europe and Beyond
For other countries such as France, Germany, The Netherlands, there is no flat rate, and depends on the size weight and destination of your order if you have any queries before you place your order, feel free to ring our Customer Helpline on ( 44)1274 678842
We also ship to British Forces Postal Offices (BFPO).
Where's my stuff?
All of our Parcelforce parcels are tracked throughout the shipping process. In the unlikely event where your parcel seems to be taking a while, please contact us and we can investigate the matter further. Before calling please bear in mind that courier companies don't often deliver on weekends unless requested and don't work over bank holidays. You can call our Customer Helpline on ( 44)1274 678842
Why haven't I received everything I ordered?
If part of your order includes a product that is out of stock, sometimes we may part fulfil it, and mark your packing slip as "*To Follow" this means as soon as we receive the stock we'll dispatch it straight to you.
If you feel something may have been forgotten, please feel free to contact our Customer Helpline on