COVID-19: We have put a number of precautionary steps in place to protect both staff and the service we provide to our customers. Orders will be despatched as normal and customer service lines are open.
Our Store is currently closed until lockdown measures are eased. Pre-paid orders may be collected from the store.
Note: For European Orders, there are no set rates. These rates vary depending on parcel dimensions, weights and destinations. For exact figures, please do not hesitate to get in touch or alternatively, view the Check Out page which will display a cost for you. If no cost is displayed, please do get in touch.
For any parcels that you wish to be delivered outside of Europe, please do not hesitate to get in touch. This way, we can figure out the best pricing option for you. We are willing to ship internationally providing that the rate is reasonable and fair for yourself as the customer.
Any issues with your delivery? No problem!
For any issues relating to your delivery such as tracking your parcel or if your parcel has arrived damaged, 'DOA' or may be missing some of the contents, please do not hesitate to get in touch. Our after-sales support team will be more than happy to assist you with any problems you may have. All parcels sent via Lencarta are given a unique tracking code that can be accessed via the e-mail used to create your account with us.
You may contact us using our Customer helpline on +44 (0) 1274 678842, via our support e-mail at [email protected] or alternatively send us a message via our online chat support system using the blue circle at the bottom right of your screen to speak to us in real-time!
COVID-19 Service Updates
Here at Lencarta, we would like to let everyone know that throughout this difficult time, nothing has changed. Orders will still be dispatched daily and on time from our UK warehouse. We are also here to support you with any questions or queries you may have. We have made all necessary precautions to ensure that our service continues as normal, as well as receiving reassurances from our business partners that parcels will still be delivered.
Along with these reassurances there may be some delays due to the high demand of online sales throughout Europe. Please allow at least 24 hours after your expected delivery date for your parcel to be delivered before getting in touch in regards to failed deliveries. For up to date service disruptions, please visit the live-updated reports from DPD and Parcelforce respectively: