Delivery Information

Free Delivery On Orders Over £150

Free delivery on all orders over £150 to the UK mainland.

Orders outside the UK mainland will incur standard charges

Christmas Delivery Dates

Parcelforce Express 24

For any orders that require delivery by Christmas, please place your order before Wednesday 20th of December. Orders placed on Thursday 21st may still arrive by Friday 22nd.

Any orders placed on Friday the 22nd of December will be delivered on Wednesday 27th December

Royal Mail 24

For any orders that will be dispatched by the Royal Mail for delivery on Friday the 22nd, the latest date for pre-Christmas delivery is Thursday 21st

Orders placed on Friday 22nd will be delivered to you by the 27th December

Our Opening Hours

We will be closed from Saturday 23rd until Tuesday 2nd of January any order placed over that period will be dispatched on Tuesday the 2nd for delivery Wednesday the 3rd

How long will it take for my order to get here?

Exact delivery time can vary. For UK mainland destinations (excluding the Scottish Highlands) the delivery date nine times out of ten is the next working day. We use Parcelforce as our courier for larger items, and the Royal Mail 24 for smaller items. We use Parcelforce for both UK and abroad. We will occasionally use other courier services however they will also be on a next day service

Am I eligible for next day delivery?

As standard all Lencarta/Godox products are dispatched on a next working day service. Cut off time for Next Day Delivery is 15:30 Monday to Friday. Next day deliveries are usually sent via Parcelforce Express 24 or Royal Mail 24. There are some very rare occassions where our customers don't receive their products on the next working day, the first thing we recommend is checking your tracking code on the couriers website, if there are any further issues please get in touch with us and we'll do everything possible to get your order to you as soon as possible

How much will I be charged

We charge a flat shipping rate for orders being shipped to the UK mainland. Outside of the UK mainland shipping rates are subject to size, weight and location.

UK Mainland Rates

For orders under £50.00 - £2.99

For orders over £50.00 - £4.99

For orders over £150.00 - FREE

Europe and Beyond

For other countries such as France, Germany, The Netherlands, there is no flat rate, and depends on the size weight and destination of your order if you have any queries before you place your order, feel free to ring our Customer Helpline on ( 44)1274 678842

We also ship to British Forces Postal Offices (BFPO).

Where's my stuff?

All of our Parcelforce parcels are tracked throughout the shipping process. In the unlikely event where your parcel seems to be taking a while, please contact us and we can investigate the matter further. Before calling please bear in mind that courier companies don't often deliver on weekends unless requested and don't work over bank holidays. You can call our Customer Helpline on ( 44)1274 678842

Why haven't I received everything I ordered?

If part of your order includes a product that is out of stock, sometimes we may part fulfil it, and mark your packing slip as "*To Follow" this means as soon as we receive the stock we'll dispatch it straight to you.

If you feel something may have been forgotten, please feel free to contact our Customer Helpline on ( 44)1274 678842

My parcel has arrived damaged

We do apologise that your items have arrived damaged. We will always send you brand new stock, unless you've been made aware you're purchasing ex-demo equipment. If this is the case, please call us on ( 44)1274 678842 so that we can work together to try and fix the situation. We would never knowingly send you faulty/damaged goods.