After Sales

Repair Service

How do I return my item for Repair? Here at Lencarta, we boast our very own in-house repair centre right here in the United Kingdom! This is manned by factory-trained technicians and officially sanctioned by the manufacturers themselves - including Godox, FeiyuTech, Visico and more! To return your item to us for repair, simply go to our repair page found HERE, fill in the form and post your item to us!

Returning an Item

What is the Returns Policy? In brief, unless the item is damaged or not working in any way, you are liable for returning the item to us within 30 days.

How do I find my Invoice?

I would like to obtain a copy of my receipt If you require a copy of your sales receipt, these are available to download and print directly from your account. ...

Receiving a Faulty Product

What is the Warranty on my Item? However, in brief the details are below; Lencarta - 3 Years Godox - 2 years FeiyuTech - 2 Years Visico - 2 Years Life of Photo - 1 Year Hakutatz - 1 Year Refurbished - 1 Year