COVID-19 UPDATE: We have put a number of precautionary steps in place to protect both staff and the service we provide to our customers. Orders will be dispatched and customer support lines are open. Please note we are closed for warehouse pickups to members of the general public. Please click here for up to date shipping information.
At Lencarta, we are proud to boast our very own in-house repair centre. This means you do not have to worry about your equipment having to travel, as we're directly on your doorstep! We're sorry to hear you may need to use your entitlement, however we are happy to help and keep things as smooth as possible to get you back on track! To see which warranty your equipment falls under, please see the cards below. Please note - all consumables come with their own separate 6 month warranty.
WARNING: DO NOT OPEN THE CASE OF ANY ELECTRICAL EQUIPMENT YOURSELF. DOING SO CAN BE EXTREMELY DANGEROUS AND WILL INVALIDATE YOUR WARRANTY.
Terms and Conditions
Any warranty provided is wholly supported and fulfilled by Lencarta, beginning from the date the product arrives with you, the customer and ending on the exact date corresponding to the amount of years the warranty covers. The warranty will cover any and all defects caused by manufacturing errors which could include material wear and tear, workmanship defects or broken components under normal standard use. The warranty provided will not cover accidental damage caused by connecting said goods to unstable electrical supplies (such as electricity generators), goods being physically damaged such as being dropped, water damage or loss and theft. The warranty also does not cover any signs of the component being opened by an untrained and unauthorised person that is not a highly skilled, professional Lencarta technician. This will invalidate the warranty completely. In case of warranty fulfillment, the product will be comprehensively covered, serviced and repaired right here in the United Kingdom. Lencarta will repair the product at no further cost to yourself whilst the goods are still under warranty. Lencarta will repair any broken parts of the goods using new or replacement parts and if Lencarta is unable to do this, the product will be exchanged with a new product of similar specifications or if not - greater at Lencarta's full discretion and choice. Lencarta will not be held responsible for any costs incurred or loss of goods during transit to the warranty fulfillment centre in so which Lencarta recommend sending any and all returns via a Tracked shipping service for proof of delivery. Your legal rights are not affected by the terms and conditions of this warranty.
Need To Have Your Equipment Repaired?
We're sorry to hear that your equipment isn't working. In order to send it to us for repair please see our repair page here
Your legal rights are not affected by the terms and conditions of our warranty.