Need To Have Your Equipment Repaired?
We're sorry to hear that your equipment isn't working. In order to send it to us for repair please complete this form:For any questions or queries regarding repairs, please give us a call on +44 1274 678842, send us an email to [email protected]
Sending Back Flash Heads
When sending flash heads back to us, there are a few good practices you should undertake.
Ensure that the flash is packed well to protect it while in transit. The best protection for your Flash Head is the polystyrene it came in, but wrapping it in bubble wrap will do the job too.
You don't need to send it with the modelling lamp attached - the modelling lamp often arrives broken from the journey, so it's best not to send it. However, please keep the Flash Tube attached to the head.
And finally, please make sure you send your flash head with an identifier so that we know who the unit belongs to. This can be anything from a business card to a piece of paper with your name on. If you do forget to put something in the box, please call (+44 1274 678842) or email ([email protected]) and let us know.
Your legal rights are not affected by the terms and conditions of our warranty.