We Love To Give Our Customers Piece of Mind
That's why we offer warranty on all of our products, ranging from 6 months to lifetime warranty!
Here at Lencarta we have our own in-house repair facility, operated by our factory-trained electronic engineers. Because of this, our warranty is unlike most others, fully comprehensive with no strings attached. We will even continue to provide repairs outside of warranty, this even stands for discontinued stock
Our lifetime warranty guarantee covers our RedLine Pro Light Stands, purposefully designed to be used often and heavily, we're standing behind our stands and offering lifetime warranty.
Our 3 Year Warranty guarantee covers most of our products, including all Lencarta products. All these products that were supplied either by our authorised dealers/distributors or directly from us after the 1st February 2013 are warranted against defects for a period of three years. This means that we will repair or replace (at our option) any item that develops a fault of any kind during the period of warranty, and we will return it to our customer carriage paid.
Our 2 Year Warranty guarantee covers all Godox branded products that were purchased through our official channels (eBay, Amazon, Website) direct orders, in-person sales or through an authorised dealer/distributor. These are covered against defects for three years but doesn't cover accidental damage, anu item that decelops a fault of any kind during the warranty period will be repaired or replaced (at our option) and returned to You the customer delivery paid. Courier collection options also available, please contact us for more details.
Our 1 Year Warranty guarantee covers all Life of Photo products as well as any second hand, display or ex-demo models sold either online, via eBay or in person at our showroom. This means that we will repair or replace (at our option) any item that develops a fault of any kind during the period of warranty, and we will return it to our customer carriage paid.
All batteries, bulbs and flash tubes as well as other consumables are subject to a 6 Month Warranty
In the unlikely event that an item covered by warranty cannot be repaired for any reason, and if we are unable to replace it with an identical item, we will replace it with another product from our current range that has a specification that is the same as, or is superior to, the original product.
Naturally our warranty does not cover damage caused by connecting our products to unstable electrical supplies (such as electricity generators) and does not cover accidental damage or loss, e.g. from products being physically damaged, for example by being dropped, or water damage.
DO NOT OPEN THE CASE OF ANY ELECTRICAL PRODUCT YOURSELF. Doing so can be extremely dangerous and will invalidate the warranty. (Everyone says this, but in the case of flash units, it really is extremely dangerous to open the case unless you are are qualified, highly experienced, have a wiring diagram in front of you and a very sophisticated, specialised [and expensive] safety equipment system).
30 Day Money Back Guarantee
All orders placed with us are subject to a 30 Day Money Back Guarantee, this allows for a full refund of your order value (excluding shipping). Proof of purchase is required
Your legal rights are not affected by the terms and conditions of our warranty.
Sending Back Flash Heads
When sending flash heads back to us, there are a few good practices you should undertake.Ensure that the flash is packed well to protect it while in transit. The best protection for your Flash Head is the polystyrene it came in, but wrapping it in bubble wrap will do the job too.
You don't need to send it with the modelling lamp attached - the modelling lamp often arrives broken from the journey, so it's best not to send it. However, please keep the Flash Tube attached to the head.
And finally, please make sure you send your flash head with an identifier so that we know who the unit belongs to. This can be anything from a business card to a piece of paper with your name on. If you do forget to put something in the box, please call (01274 678842) or email (email@example.com) and let us know.
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