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Frequently Asked Questions

Dispatch & Delivery
Can I Collect my item in Store?
Collect in Store? Yes! Our warehouse is open 10am-5pm Mon-Fri and you are free to collect your item from there. Please note that we require you to let us know you are coming in advance as it is a working warehouse and we'll have to make sure staff are available to greet you.
How do I track my item?
Track & Trace To track your item, you will be sent a unique tracking ID via e-mail upon your orders dispatch confirmation.
How long does it take for my item to be delivered?
Delivery Times Although we try our best to make sure all of our UK orders arrive next day, sometimes this is not possible.
How much is delivery to my area?
Delivery Rates UK Mainland UK Mainland* Delivery Summary (Scottish Highlands and remote areas charged extra)*
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Product Queries
are batteries included ?
no batteries are not included with this flash. You will need to purchase 4x AA batteries to use the flash.
are visico lights compatible with godox ?
Visico work on their own internal triggering system so cannot work with godox transmitters.
Can I buy spare batteries?
Yes the AD200 Pro comes with a large range of optional accessories including spare batteries.
Can I do newborn photography at my house?
Yes, you can do lots of newborn photography in your home. One of the benefits is you will already have lots of gifts and outfits from family and friends so will have an unlimited amount of props to use!
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Ordering
Amending / Cancelling an Order
How do I amend my Order?
Ordering Information
How can I check the status of my order? Once you have logged into 'My Account' you will be greeted with your most recent orders. Each of your orders will show the current status...............
Payment Information
Lencarta is all about convenience, flexibility and peace of mind and accordingly we are able to accept a variety of payment methods. You may...
Pre-Ordering an item
If I place an order for an out of stock item, when do you take the payment?....
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AfterSales
How do I find my Invoice?
I would like to obtain a copy of my receipt If you require a copy of your sales receipt, these are available to download and print directly from your account. ...
Receiving a Faulty Product
What is the Warranty on my Item? However, in brief the details are below; Lencarta - 3 Years Godox - 2 years FeiyuTech - 2 Years Visico - 2 Years Life of Photo - 1 Year Hakutatz - 1 Year Refurbished - 1 Year
Repair Service
How do I return my item for Repair? Here at Lencarta, we boast our very own in-house repair centre right here in the United Kingdom! This is manned by factory-trained technicians and officially sanctioned by the manufacturers themselves - including Godox, FeiyuTech, Visico and more! To return your item to us for repair, simply go to our repair page found HERE, fill in the form and post your item to us!
Returning an Item
What is the Returns Policy? In brief, unless the item is damaged or not working in any way, you are liable for returning the item to us within 30 days.
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