Customer Service

Customer service
We are a long-established, financially secure company and because we have some of the very best lighting experts on our team we have unique technical and practical experience,  unequalled by other suppliers. We  offer both telephone and email support, and if you phone up for sales advice you will speak to a photographer, not a sales assistant.

After Sales Service
Lencarta products are designed to provide you with many years of perfect service. All product are promptly serviced in our UK Service Centre, which is based in Yorkshire. For any problems simply give our friendly customer support staff a ring, we are always here to help. In some cases, products are instantly replaced with  new ones. Parts and spare are always available.

Customer satisfaction is our ultimate priority. All Lencarta products carry a full 3 year product quality guarantee*. Also, to ensure that you are happy with your purchase, you are automatically entitled to our 30-day No Quibble Return Policy.

Refund Policies

Returned goods must be received by us within 30 days beginning with the day on which the goods are delivered
We recommend that you send your returns to us using a carrier who can give us a proof of delivery as, until the parcel reaches us, it is your responsibility.

Goods and packaging must be as new.

You are responsible for the return shipping charges if you are returning items because you have changed your mind. The actual cost of shipping the order to you will be deducted from the refund.

All goods returned for REFUND  must be accompanied by this form

Refunds are usually processed within a few days of us receiving the goods back. Please allow a further week for the amount to show on your account, because some banks do not process refunds immediately.  We will refund you by the same method as payment (i.e. same card, Paypal)
If you think the item your received is faulty or have any other questions please get in touch with our support team via email  or give us a call.

You are responsible for the return shipping charges unless the goods were received faulty.

All goods returned for REPAIR must be accompanied by this form

*Our warranty excludes flash tubes and bulbs. The flash tubes are long lasting with a lifespan of more than 50,000 flashes. Spares are readily available. Bulbs, including modelling lamps, are consumable items