The Lencarta 3 year warranty
Here at Lencarta we have our own in-house repair facility, operated by our factory-trained electronic engineering staff. This means that, unlike most other suppliers, we will continue to provide service once the goods are no longer covered by warranty and this service will continue once the goods have been discontinued too.
Repairs under warranty
Except for modelling lamps and batteries, all products supplied either by our authorised dealers/distributors or directly from us after the 1st February 2013 are warranted against defects for a period of three years. Products supplied before this date are covered by the warranty period that was applicable at this time. This means that we will repair or replace (at our option) any item that develops an operational fault of any kind during the period of warranty, and will return it to our customer carriage paid.
In the unlikely event that an item covered by warranty cannot be repaired for any reason, and if we are unable to replace it with an identical item, we will replace it with another product from our current range that has a specification that is the same as, or is superior to, the original product.
Naturally our warranty does not cover damage caused by connecting our products to unstable electrical supplies (such as electricity generators) and does not cover accidental damage, e.g. from products being physically damaged, for example by being dropped, or water damage, neither does it apply to consumable items such as batteries and bulbs. Batteries and flash tubes are covered by a 6 month warranty.
All other faults are fully covered. Products must be returned with this form
DO NOT OPEN THE CASE OF ANY ELECTRICAL PRODUCT YOURSELF. Doing so can be extremely dangerous and will invalidate the warranty.
Repairs out of warranty
If your item is out of warranty or if you didn't buy it from either us or from one of our authorised dealers/distributors then any repairs will be chargeable.
Unlike many manufacturers, we do not operate a 'fixed price' repair policy and the cost of repairs depends on the amount of work involved and the cost of any parts that we need to fit. Because of this we are unable to provide a firm repair cost until we have actually inspected the item, but because of the good design and robust construction of our products, most repairs can be carried out at low cost. Please ask for a firm quote when returning the item to us. Our repair costs include VAT.
Your legal rights are not affected by the terms and conditions of our warranty.