Warranty

The Lencarta 3 year warranty

Lencarta Service CentreHere at Lencarta we have our own in-house repair facility, operated by our factory-trained electronic engineering staff. This means that, unlike most other suppliers, we will continue to provide service once the goods are no longer covered by warranty and this service will continue once the goods have been discontinued too.

Repairs under warranty
Except for modelling lamps and batteries, all products supplied either by our authorised dealers/distributors or directly from us after the 1st February 2013 are warranted against defects for a period of three years. Products supplied before this date are covered by the warranty period that was applicable at this time. This means that we will repair or replace (at our option) any item that develops an operational fault of any kind during the period of warranty, and will return it to our customer carriage paid.

In the unlikely event that an item covered by warranty cannot be repaired for any reason, and if we are unable to replace it with an identical item, we will replace it with another product from our current range that has a specification that is the same as, or is superior to, the original product.

Naturally our warranty does not cover damage caused by connecting our products to unstable electrical supplies (such as electricity generators) and does not cover