Delivery Information

Free Delivery On Orders Over £150

  • Free delivery on all orders over £150 to the UK mainland.
  • Orders to Northern Ireland are eligible for free 2 day delivery
  • Orders outside the UK mainland will incur standard charges

How long will it take for my order to get here?

Exact delivery time can vary. For UK mainland destinations (excluding the Scottish Highlands) the delivery date nine times out of ten is the next working day. We use Parcelforce as our courier for larger items, and the Royal Mail 24 for smaller items. We use Parcelforce for both UK and abroad. We will occasionally use other courier services however they will also be on a next day service


When Is The Latest I Can Order For Next Day Delivery?

    Royal Mail: 13:30

    Parcelforce: 15:00


    Am I eligible for next day delivery?

    As standard all Lencarta/Godox products are dispatched on a next working day service. Cut off time for Next Day Delivery via Parcelforce is 15:00 Monday to Friday and 13:30 for Royal Mail. Next day deliveries are usually sent via ParcelForce Express 24 or Royal Mail 24. There are some very rare occasions where our customers don't receive their products on the next working day, the first thing we recommend is checking your tracking code on the couriers website, if there are any further issues please get in touch with us and we'll do everything possible to get your order to you as soon as possible.


    What Latest Time For Next Day Delivery?

    For orders being sent by Parcelforce the cut off time is 3pm. For orders being sent by Royal Mail the cut off time is 1:30pm. If you're unsure of which courier your items will be sent by get in touch. 


    How much will I be charged

    We charge a flat shipping rate for orders being shipped to the UK mainland. Outside of the UK mainland shipping rates are subject to size, weight and location.


    UK Mainland Rates

    For orders under £50.00 - £3.50

    For orders over £50.00 - £5.99

    For orders over £150.00 - FREE


    Europe and Beyond

    For other countries such as France, Germany, The Netherlands, there is no flat rate, and depends on the size weight and destination of your order if you have any queries before you place your order, feel free to ring our Customer Helpline on (+44)1274 678842

    We also ship to British Forces Postal Offices (BFPO).


    Where's my stuff?

    All of our Parcelforce parcels are tracked throughout the shipping process. In the unlikely event where your parcel seems to be taking a while, please contact us and we can investigate the matter further. Before calling please bear in mind that courier companies don't often deliver on weekends unless requested and don't work over bank holidays. You can call our Customer Helpline on (+44)1274 678842


    Why haven't I received everything I ordered?

    If part of your order includes a product that is out of stock, sometimes we may part fulfil it, and mark your packing slip as "*To Follow" this means as soon as we receive the stock we'll dispatch it straight to you.

    If you feel something may have been forgotten, please feel free to contact our Customer Helpline on (+44)1274 678842


    My parcel has arrived damaged

    We do apologise that your items have arrived damaged. We will always send you brand new stock, unless you've been made aware you're purchasing ex-demo equipment. If this is the case, please call us on (+44)1274 678842 so that we can work together to try and fix the situation. We would never knowingly send you faulty/damaged goods. If the item appears to have been damaged by the courier please take and send us pictures of the item and the box it was sent in for our records.