Customer service
We are an established, financially secure company and because we only deal in studio lighting equipment that we make ourselves (we do not sell re-badged items from 3rd party manufacturers) and because we have some of the very best lighting experts on our team we have unique technical and practical experience, unequalled by other suppliers. We are able to offer both telephone and email support in English, French, German and Italian. Because of this both our pre sales and our aftercare service is second to none, and if you phone up for sales advice you will speak to a photographer, not just a sales assistant.
After Sales Service
Lencarta products are designed to provide you with many years of perfect service. All product are promptly serviced in our UK Service Centre, which is based in Yorkshire. For any problems simply give our friendly customer support staff a ring, we are always here to help. In most cases, products are instantly replaced with new ones. Parts and spare are always available.
Customer satisfaction is our ultimate priority. All Lencarta products carry a full 18-month product quality guarantee*. Also, to ensure that you are happy with your purchase, you are automatically entitled to our 30-day No Quibble Return Policy. Please click here to download a return form if you wish to return an item to us.
Lencarta products are designed to provide you with many years of perfect service. All product are promptly serviced in our UK Service Centre, which is based in Yorkshire. For any problems simply give our friendly customer support staff a ring, we are always here to help. In most cases, products are instantly replaced with new ones. Parts and spare are always available.
Customer satisfaction is our ultimate priority. All Lencarta products carry a full 18-month product quality guarantee*. Also, to ensure that you are happy with your purchase, you are automatically entitled to our 30-day No Quibble Return Policy. Please click here to download a return form if you wish to return an item to us.