FAQ's Frequently asked questions

1. I live in North America. Can I power Lencarta lighting gear with 110v mains electricity?
2. Can I use Lencarta lighting equipment in continental Europe?
3. Do you have a showroom? Can I try the equipment before buying them?
4. I want to buy a general purpose studio kit, good for light commercial and portrait work. What do you recommend?
5. Is my camera compatible with Lencarta lighting products?
6. We are buying for business. Do you provide VAT invoice?
7. I need the equipment urgently. How fast can you deliver?
8. I've heard that some flash units carry too much trigger voltage
9. How long do the flash tubes last?
10. The quality looks good. But what about the inside?
11. It all sounds too good to be true. What's the catch?
12. Are spare parts available if I need them one day?
13. What aftersales service do you provide?
14. I am interested. But before I buy, can I learn more about Lencarta?
    

I live in North America. Can I power Lencarta lighting gear with 110v mains electricity?
Yes but only with a proper transformer. At present Lencarta lighting equipment is only available in 180-240v version.
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Can I use Lencarta lighting equipment in continental Europe?
Yes you can. All Lencarta lighting equipment have built in voltage stabilisers, and will automatically adjust to accept mains power of between 180-240 volts. For European customers on the continent, we supply power leads with euro-spec plugs, so there is no need for adapters. Just plug in and use!
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Do you have a showroom? Can I try the equipment before buying them?
Although we don't have a showroom as such, you're very welcome to visit a professional studio in West Yorkshire by arrangement to see and try out our equipment before you buy. Please ring to make an appointment.
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I want to buy a general purpose studio kit, good for light commercial and portrait work. What do you recommend?
It's difficult to give useful general advice on this because everyone has different needs. Please ring us for impartial, expert advice tailored to your own needs.
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Is my camera compatible with Lencarta lighting products?
Lencarta studio flash equipment are compatible with all modern (post-1970) film and digital SLR cameras. A compact camera which has on-board hotshoe or PC-sync socket is also compatible. However, some Sony/Minolta cameras have a non-standard hotshoe and an adapter will be needed to allow these cameras to operate with a radio trigger.
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We are buying for business. Do you provide VAT invoice?
Yes, we provide full VAT invoice with every order and you will receive it by email as soon as you have placed your order. All prices shown are inclusive of VAT, the final checkout has shows how much VAT was included. Just print out your order, it fully complies with VAT regulations
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I need the equipment urgently. How fast can you deliver?
We deliver larger parcels using next day courier service, and smaller items via Royal Mail. Delivery is mostly next working day to all UK destinations.
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I've heard that some flash units carry too much trigger voltage
Our lighting equipment has a low 5v trigger voltage - safe for all cameras. By using the Lencarta Wavesynch wireless radio flash trigger, trigger voltage is reduced even further to a tiny amount.
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How long do the flash tubes last?
Each flash tube is designed to withstand at least 500,000 full-blown flashes without deterioration in performance. Spare flash tubes are available and simply plug in (no need to return the unit for repair).
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The quality looks good. But what about the inside?
We are glad you asked. Lencarta lighting units use only the best components. Performance-critical flash tubes and capacitors are made in Germany and Japan by some of the world's largest and most reliable manufacturers. Likewise other parts are engineered with precision to top standards. Many key components are simply the best around in non-military options. Quality is a top priority at Lencarta.
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It all sounds too good to be true. What's the catch?
We never compromise on quality and service. Most of our products are sold directly from our website, which means that our products come directly from the manufacturer to  you. We don't have massive overheads nor dealer mark-ups; all those savings are passed on to the customer.
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Are spare parts available if I need them one day?
Of course. We stock a full range of Lencarta spare parts, from the largest light stands, to flash tubes, bulbs and right down to the smallest fuse. Spare parts can be ordered from us directly. We deliver within a couple of days, subject to stock levels, all from the UK.
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What aftersales service do you provide?
All Lencarta products come with a 18 months manufacturer's return to base warranty. Modelling lamps are considered to be consumable items and are excluded from warranty. Batteries and flash tubes have a limited warranty. After the warranty expires, we continue to service Lencarta products for a fee. Our service centre is based in the UK.

All our products are supplied with a "30-day cooling off period", within which customers can return the purchased goods for full refund. Goods returned for refund must be delivered to us not later than 30 days after delivery of the order and must be returned in their original packaging and both the goods and the packaging must be in new, unused and unmarked condition. Goods are accepted Monday - Friday except during normal working hours, Bank Holiday excepted.
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I am interested. But before I buy, can I learn more about Lencarta?
Lencarta products are distributed by Blue Dimensions International Ltd, an English company based in East Yorkshire.

To read more about Lencarta, please visit the About us section.
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1. I live in North America. Can I power Lencarta lighting gear with 110v mains electricity?
2. Can I use Lencarta lighting equipment in continental Europe?
3. Do you have a showroom? Can I try the equipment before buying them?
4. I want to buy a general purpose studio kit, good for light commercial and portrait work. What do you recommend?
5. Is my camera compatible with Lencarta lighting products?
6. We are buying for business. Do you provide VAT invoice?
7. I need the equipment urgently. How fast can you deliver?
8. I've heard that some flash units carry too much trigger voltage
9. How long do the flash tubes last?
10. The quality looks good. But what about the inside?
11. It all sounds too good to be true. What's the catch?
12. Are spare parts available if I need them one day?
13. What aftersales service do you provide?
14. I am interested. But before I buy, can I learn more about Lencarta?